GURURAWAT: 2015

Saturday, 12 September 2015

Airplane Mode - How do I switch airplane mode on/off and what is it?

Airplane mode enables you to switch off the phone part of the mobile.

When in Airplane mode you can not connect to cellular data services, but you can continue using other parts of the device like the music player etc.

To switch on/off

Tap Settings
Slide the OFF/ON button

Please Note: Switching on Airplane mode automatically switches off any Wi-Fi connection that you may have.
To switch the Wi-fi back on,

Tap Settings
Tap Wi-Fi
Slide the Wifi OFF/ON button to ON
Tap your required connection

We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Dear O2 Customer, Please note that this is an unmonitored email account and we will not be able to respond to your query. If you have a query about your service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk where it will receive our attention.

Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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APNs - How do I change my APN settings?

For users on an iPad tariff:

To manage your APN settings, tap Settings > Cellular Data > APN settings .
Enter the following information in the three fields below:
Tap APN. Delete ibrowse.o2.co.uk and type in idata.o2.co.uk
Tap Username. Delete browse and type in vertigo
Tap Password. Delete the text in the field and type in password
Make sure you always use the letter ‘o’ for ‘o2’.

Once the settings above have been made, you will be able to get online.
Last step, you will need to reset your Wi-Fi access if you have previously registered another SIM within the device. You can do this at www.o2.co.uk/wifireset.
For users on a Mobile Broadband tariff using iPad

To manage your APN settings, tap Settings > Cellular Data > APN settings.
Enter the following information in the three fields below.
Tap APNdelete ibrowse.co.uk and type in mobile.o2.co.uk
Tap Username, delete browser and type in o2web.
Tap Password, delete the text in the field and type in password.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Calendar - How do I set a calendar reminder on my iPad?

To set a reminder,

Tap Calendar
Tap the date you want the reminder for
Tap the + (plus sign) icon
On the Add Event screen, tap the Title / Location box
Enter a Title and Location for your reminder and tap Save
Tap the Starts / Ends box
Select your Starts & Ends time and tap Save (if this is a All-day reminder then slide the All-day slide to ON)
Tap Save
Tap Repeat if you wish to repeat your reminder, tap the frequency you require then tap Save.
Tap Alert if you wish to be alerted at a set time before your reminder, tap the time you require then tap Save.
Tap Second Alert if you wish to be alerted for a second time, tap the time you require then tap Save.
Tap Notes, add any notes you require then tap Save
Tap Done.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Data Allowance - How do I change my re-occurring payment plan?

To change your re-occurring payment plan,
You first need to create an account with itunes from which you will get a username and password.
Then from the iPad Home screen,

Tap Settings
Tap Cellular Data
Tap Cellular Data Plan
Then follow the onscreen instructions.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Internet Connection - How do I connect to the Internet?

The iPad Wi-Fi + 3G connects to the Internet automatically whenever you use Mail, Safari, YouTube, the App Store, or the iTunes Store. The iPad Wi-Fi + 3G connects to the Internet using a Wi-Fi network when available and through O2’s mobile network the rest of the time.

Insert your O2 Micro-SIM into your iPad and make sure you sync your iPad with iTunes and accept the update to the latest software. You can then sign up, monitor, and manage your O2 Mobile Broadband Pay & Go service, all from your iPad. You can also choose to have payment taken automatically every 30 days.

If you chose not to accept the update you will need to select Summary > Check for updates in iTunes to get the update.

iPad will then download the O2 settings and you will be able to register your account. Tap Settings > Cellular data > View Account to register your details. After registering for the first time you may need to restart the iPad before you can use your O2 data allowance.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Keyboard - How do I switch on caps lock when I'm writing a message?

To switch on the caps lock,

Tap Settings
Tap General
Tap Keyboard
Slide Enable Caps Lock to ON

When you now write a text, double tap the shift button until it turns Blue to activate Caps Lock.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Data Allowance - I've purchased 500Mb of data but my allowance shows that I've been given 512Mb?

When you purchase the 500Mb package we actually give you half a Gb.
As there are 1024Mb in a Gb this equals 512Mb so don’t worry we won’t ask for the extra 12Mb back.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Data Allowance - How do I monitor my cellular data usage?

In Settings, choose Cellular Data > View Account
Using O2 data plans for the iPad, you can choose a data plan, track your data usage, and add extra data on iPad at any time. 3G, EDGE, and GPRS allow Internet connectivity over the cellular network available through O2's wireless service. Check O2's network coverage in your area for availability at http://www.o2.co.uk/mbbcoveragechecker/
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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MAC Address - I've replaced my iPad and can no longer access the Cloud/BT Openzone, how do I reset the MAC address?

To get your iPads MAC Address,

Tap Settings
Tap General
Tap About
The MAC address will be displayed next to Wi-Fi Address.

To get your iPads IP Address,

Tap Settings
Tap Wi-Fi
Tap the name of the wireless network you are connected to
The IP address will be displayed here.

You can reset the MAC address by using this form.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Location Services - Can I use location based services with my iPad as it doesn't have GPS?

The iPad Wi-Fi + 3G does not have GPS but can use Location Services. It does this through the iPads Wi-Fi connection and the 3G connection to the mobile network to determine your location.
You can turn the Location Services off if you don’t want to use this feature. If you turn Location Services off, you’ll be prompted to turn it on again whenever an application tries to use this feature.
Turning Location Services On/Off

Tap Settings
Tap General
Tap Location Services
Tap On or Off.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Micro SIM - How do I activate my O2 Micro-SIM?

Once you’ve inserted your Micro-SIM into your iPad and synced your iPad with iTunes to download the latest software, you can then sign up, monitor, and manage your O2 Mobile Broadband Pay & Go service, all from your iPad. You can also choose to have payment taken automatically every 30 days.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Micro SIM - Can I transfer my existing Mobile Broadband service to O2's Micro-SIM Mobile Broadband service?

It's not possible to transfer your existing Pay Monthly or Pay & Go account to a new Micro-SIM Mobile Broadband account. You'll need to start a new O2 Micro-SIM Mobile Broadband service using a new SIM pack.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Network - How can I find out what the O2 coverage is like in my area?

Your Mobile Broadband signal can be affected by a number of factors including the number of people using the network, the construction of the building you're in and your location when getting online. Therefore, we'd strongly recommend you check the network coverage in your area (or the area you'll be using when travelling with your iPad), as we want to make sure you'll have a great experience. If you'd prefer, you can use our SMS coverage checker – simply text the word check followed by your postcode to 61202 (i.e. check SL1 4DX) and we’ll let you know what your coverage is likely to be.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Network - How do I know what network method or speed I'm connecting to the internet over?

When the iPad connects to the Internet using the cellular data network, you see the 3G, EDGE, or GPRS icon in the status bar at the top of the screen. When the iPad has a Wi-Fi connection, the Wi-Fi icon in the status bar at the top of the screen shows the connection strength. The more bars you see, the stronger the connection.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

*********************************************************************************

Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Network - How do I reset my iPad network settings?

To reset your iPad network settings,

Tap Settings - General
Tap Reset > Reset Network Settings

When the device restarts, try to locate and join the Wi-Fi network again.
Note: This will clear your current network settings, including saved networks, Wi-Fi passwords, and VPN settings.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Network - How do I to change from automatic to manual network selection whilst roaming?

To change from automatic to manual network selection whilst roaming,

Tap Settings
Tap Carrier
Tap on the required network.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Passcode - How do I add a Passcode Lock to protect my information if I lose, misplace my iPad?

To set a passcode,

Tap Settings
Tap General
Tap Passcode Lock and enter a four digit passcode twice

The iPhone will then require you to enter the passcode to unlock it.

To turn passcode lock off,

Tap Settings
Tap General
Tap Passcode Lock and tap Turn Passcode Off, then enter your Passcode.

To change the passcode,

Tap Settings
Tap General
Tap Passcode Lock and tap Change Passcode, enter the current Passcode, then enter and re-enter your new Passcode.

If you forget your passcode, you must restore the iPad software.

To set how long before your passcode is required,

Tap Settings
Tap General
Tap Passcode Lock
Tap Require Passcode, then select how long the iPad will be idle before you need to enter a Passcode to unlock it.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Power - How do I switch my iPad On/Off?

To switch off your iPad,

Press and hold the Sleep/Wake button on the top of the iPhone until the red slider appears.
Slide your finger across the slider to turn off the iPhone.

To switch on your iPad,

Press and hold the Sleep/Wake button until the Apple logo appears.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Roaming - How do I turn on/off data roaming?

To turn on/off data roaming,

Tap Settings
Tap Network
Slide Data Roaming to either ON or OFF

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Reset - How do I reset my iPad?

If something isn’t working right, restarting, force quitting an application, or resetting iPad will likely solve the problem.

Press the Home Button and Power Button at the same time.
Hold the buttons for a few seconds, ignoring the slide to power off message
Release the buttons after the Apple icon appears
Turn your iPhone back on by pressing the power button.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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