GURURAWAT

Saturday, 12 September 2015

Airplane Mode - How do I switch airplane mode on/off and what is it?

Airplane mode enables you to switch off the phone part of the mobile.

When in Airplane mode you can not connect to cellular data services, but you can continue using other parts of the device like the music player etc.

To switch on/off

Tap Settings
Slide the OFF/ON button

Please Note: Switching on Airplane mode automatically switches off any Wi-Fi connection that you may have.
To switch the Wi-fi back on,

Tap Settings
Tap Wi-Fi
Slide the Wifi OFF/ON button to ON
Tap your required connection

We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Dear O2 Customer, Please note that this is an unmonitored email account and we will not be able to respond to your query. If you have a query about your service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk where it will receive our attention.

Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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APNs - How do I change my APN settings?

For users on an iPad tariff:

To manage your APN settings, tap Settings > Cellular Data > APN settings .
Enter the following information in the three fields below:
Tap APN. Delete ibrowse.o2.co.uk and type in idata.o2.co.uk
Tap Username. Delete browse and type in vertigo
Tap Password. Delete the text in the field and type in password
Make sure you always use the letter ‘o’ for ‘o2’.

Once the settings above have been made, you will be able to get online.
Last step, you will need to reset your Wi-Fi access if you have previously registered another SIM within the device. You can do this at www.o2.co.uk/wifireset.
For users on a Mobile Broadband tariff using iPad

To manage your APN settings, tap Settings > Cellular Data > APN settings.
Enter the following information in the three fields below.
Tap APNdelete ibrowse.co.uk and type in mobile.o2.co.uk
Tap Username, delete browser and type in o2web.
Tap Password, delete the text in the field and type in password.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Calendar - How do I set a calendar reminder on my iPad?

To set a reminder,

Tap Calendar
Tap the date you want the reminder for
Tap the + (plus sign) icon
On the Add Event screen, tap the Title / Location box
Enter a Title and Location for your reminder and tap Save
Tap the Starts / Ends box
Select your Starts & Ends time and tap Save (if this is a All-day reminder then slide the All-day slide to ON)
Tap Save
Tap Repeat if you wish to repeat your reminder, tap the frequency you require then tap Save.
Tap Alert if you wish to be alerted at a set time before your reminder, tap the time you require then tap Save.
Tap Second Alert if you wish to be alerted for a second time, tap the time you require then tap Save.
Tap Notes, add any notes you require then tap Save
Tap Done.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Data Allowance - How do I change my re-occurring payment plan?

To change your re-occurring payment plan,
You first need to create an account with itunes from which you will get a username and password.
Then from the iPad Home screen,

Tap Settings
Tap Cellular Data
Tap Cellular Data Plan
Then follow the onscreen instructions.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Internet Connection - How do I connect to the Internet?

The iPad Wi-Fi + 3G connects to the Internet automatically whenever you use Mail, Safari, YouTube, the App Store, or the iTunes Store. The iPad Wi-Fi + 3G connects to the Internet using a Wi-Fi network when available and through O2’s mobile network the rest of the time.

Insert your O2 Micro-SIM into your iPad and make sure you sync your iPad with iTunes and accept the update to the latest software. You can then sign up, monitor, and manage your O2 Mobile Broadband Pay & Go service, all from your iPad. You can also choose to have payment taken automatically every 30 days.

If you chose not to accept the update you will need to select Summary > Check for updates in iTunes to get the update.

iPad will then download the O2 settings and you will be able to register your account. Tap Settings > Cellular data > View Account to register your details. After registering for the first time you may need to restart the iPad before you can use your O2 data allowance.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Keyboard - How do I switch on caps lock when I'm writing a message?

To switch on the caps lock,

Tap Settings
Tap General
Tap Keyboard
Slide Enable Caps Lock to ON

When you now write a text, double tap the shift button until it turns Blue to activate Caps Lock.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

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Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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Data Allowance - I've purchased 500Mb of data but my allowance shows that I've been given 512Mb?

When you purchase the 500Mb package we actually give you half a Gb.
As there are 1024Mb in a Gb this equals 512Mb so don’t worry we won’t ask for the extra 12Mb back.
We hope this has answered your question. Please note that replies to this email will not be actioned.
If you need further support please visit http://www.o2.co.uk/mobileguide
To buy accessories please visit http://shop.o2.co.uk/promo/accessoryhub.
For more information on our latest products and services please visit http://www.o2.co.uk/fungames.

*********************************************************************************

Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037

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